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Website and Client Services Privacy Policy

 

Last updated: October 10, 2017

 

This Website and Client Services Privacy Policy (“Privacy Policy”) covers “Personal Information” collected by MedicPlus from clients, third parties at the direction of users, and client systems as well as through the operation of websites, mobile applications, and software by MedicPlus Inc. and its affiliates and subsidiaries (“MedicPlus,” “we,” and “us”), including MedicPlus  (collectively “MedicPlus Service”). The Privacy Policy describes how MedicPlus collects, uses, and discloses “Personal Information.”

 

“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, phone number, social security number, and insurance-issued ID numbers. “Personal Information” also includes identifiable health information collected about you. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

 

About MedicPlus

MedicPlus provides patients and health service providers with the MedicPlus Service to manage appointments, personal health records, communications, and other related activities. Other than information gathered through our website at www.medicplus.com.ng, MedicPlus acts as a service provider for health service providers and does not own or control the information that is submitted to us through the MedicPlus Service. The information that is submitted through the MedicPlus Service will be held subject to the requirements specified by our health service provider clients and applicable law, such as the Health Insurance Portability and Accountability Act (HIPAA).

 

 

This Privacy Policy does not reflect the privacy practices of MedicPlus’ health service provider clients and MedicPlus is not responsible for our clients’ privacy policies or practices. MedicPlus does not review, comment upon, or monitor our health service provider clients’ privacy policies or their compliance with their respective privacy policies, nor does MedicPlus review our client’s instructions to determine whether they are in compliance or conflict with the terms of a client’s published privacy policy or applicable law.

 

Collection of personal information
We may collect information, including Personal Information, about you:

 

when you use the MedicPlus Service;
from your health service provider;
from third parties when you or your health service provider directs us to gather information from them; and
when you communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the MedicPlus Service.

The MedicPlus Website. You may visit the websites of MedicPlus without revealing any Personal Information. However, in some instances, MedicPlus may require certain Personal Information, such as business contact information, so we can respond to your inquiries or provide you with requested information.

 

 

The MedicPlus Service. The MedicPlus Service may collect information, including Personal Information and health information, about you in three ways: (1) from you directly, (2) from a health service provider, or (3) from a third party as directed by you or a health service provider.

 

Directly from Users. There are several ways you can submit data to the MedicPlus Service. For example, you can:

type information into the MedicPlus Service (examples: registering, updating your profile, sending a message to your provider, scheduling an appointment);
upload an image, a document, or any other data; or
when you provide feedback to help MedicPlus improve its operations. You should exercise care in selecting the information that you share in a survey or feedback communication. We strongly recommend against providing MedicPlus any personal health or other sensitive information that could be traced to you or any other individual.

Making Payments. When you make payments through the MedicPlus Service, you may need to provide financial account information, such as your credit card number, to our third-party service providers.

 

Customer Support. We may collect Personal Information through your communications with our customer-support team.

 

Cookies, Automatic Data Collection, and Related Technologies. MedicPlus and our third-party partners, such as analytics service providers, may automatically receive and record certain non-Personal Information from users using cookies, web beacons, server logs and other similar tools. For example, MedicPlus may collect information about how you visit and navigate through the MedicPlus Service, when you click on a link or open a web page, use certain elements of the MedicPlus Service, or open an email sent by MedicPlus. MedicPlus may use this information to provide certain functionality, improve the tools and services, and monitor the use of the tools and services. For example, we use these tools to save user preferences, preserve session settings and activity, help authenticate users, allow users to auto-fill sign-in pages of websites they frequently visit, and debug and evaluate the performance of the MedicPlus Service. Our partners also may collect such information about your online activities over time and on other websites or apps. You may be able to change browser settings to block and delete cookies when you access the MedicPlus Service through a web browser. However, if you do that, the MedicPlus Service may not work properly.

Use of personal information
We use Personal Information to:

facilitate and improve our services,
as permitted by our agreements with health service providers and applicable law; and
communicate with you.

We may use anonymized and aggregate information for business purpose.

Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the MedicPlus Service. We may use and retain any data we collect to provide and improve our services.

For example, we may use Personal Information for the following purposes:

maintaining and operating the MedicPlus Service (this may include registering you, processing payments, or providing you with customer support);
making announcements about features, terms, policies, or other aspects of the MedicPlus Service;
responding to questions and communications, which we retain in the ordinary course of business; and
protecting the MedicPlus Service, the information it protects, the rights of third parties and in response to legal process (more fully discussed below).
Consents and Authorizations. MedicPlus may request your consent or authorization in connection with the use or sharing of Personal Information about you. In some instances, this will be because this Privacy Policy or applicable law or regulations require us to obtain such consent. In other instances, such consent will be for informational purposes. Any request to obtain your consent does not narrow the scope of this Privacy Policy. By using the MedicPlus Service, you accept and agree to MedicPlus’ information handling practices in the manner described.

 

Surveys and Ratings. The content of feedback you provide to MedicPlus is presumed public. MedicPlus will let you know in advance how it will use survey or rating feedback in any such request for such information.

 

Protect the MedicPlus Service and data it stores. We may use the information collected through the MedicPlus Service to investigate potential or suspected threats to the MedicPlus Service or to the confidentiality, integrity or availability of the information MedicPlus stores and maintains.

Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance. We may also send you marketing emails if you request more information about our products and services. Emails are often transactional or relationship messages, such as appointment requests, reminders and cancellations and other notifications. MedicPlus may not offer you the option of opting out of receiving some of these messages although MedicPlus may allow you to modify how often you receive such messages. If you opt-in to receiving marketing announcements from MedicPlus, we will allow you to opt-out of receiving those announcements.

Anonymized and Aggregate Data. We may anonymize and aggregate any data collected through the MedicPlus Service, and use it for business purposes. For example, we may use such data for evaluating and profiling the performance of the MedicPlus Service, including analyzing usage trends and patterns and measuring the effectiveness of content, features, or services.

Information sharing and disclosure
We may share your information:

 

  • with our third-party vendors and service providers;

  • with your health service provider and, at your direction, to others;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.

We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission.

 

 

We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of the MedicPlus Service. When protected health information is shared, such vendors and service providers will be bound by appropriate confidentiality and security obligations which include business associate contract obligations as required by HIPAA.

Displaying or Disclosing to Health Service Providers and Others. The content you provide to the MedicPlus Service may be displayed on the MedicPlus Service or disclosed to others at your direction. Your health service provider (including his or her staff) will have access to your account information, including your Personal Information. However, your health service provider will not have access to any payment information, such as your credit card number, through the MedicPlus Service. Your provider may: (i) receive and store your account information; (ii) change your password; (iii) restrict your ability to submit, delete or edit information; (iv) suspend or terminate your account access or (v) access or retain any information you provide or otherwise store as part of your account for any purposes required or permitted under applicable law. When you contact or schedule an appointment with a health service provider, the provider will need your name, contact information, as well as other information. You may also be permitted to share the content of your health records with others. We are not responsible for the privacy practices of the others who will view and use the information you disclose to others.

Marketing. We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Permission. We may also disclose your Personal Information with your permission.

 

Information retention
MedicPlus’ collection, use, and disclosure of information are generally governed by service agreements with our health service provider clients. Information maintained to provide these services to our business clients is retained only for as long as we have a valid business purpose and in accordance with applicable law. MedicPlus may retain archived information for a period of five years (or longer if required by law) as necessary to comply with legal obligations, resolve disputes and enforce our agreements and other authorized uses under this Privacy Policy.

Account Deactivation. If you desire to deactivate your account please have your provider contact us. Upon receiving such a request, MedicPlus will deactivate your account and archive your Personal Information, including any health information.

 

Limits to Your Requests for Access, Amendment, or Deletion. You may not be able to access, update, or delete information that you share with another user or other party through the MedicPlus Service. Others may also submit personal information that identifies you (for example, when submitting medical family history). You will also not be able to access, update, or delete that information. Certain users, such as health service providers, may be required under HIPAA and other applicable laws to retain information about patients for extended periods of time. MedicPlus will continue to retain such information on their behalf.

 

MedicPlus indefinitely stores non-personal information, as well as any feedback you provide us.

 

Access / correction
In most cases, MedicPlus obtains Personal Information on behalf of a health service provider. To request access to, correction, amendment, or deletion of this Personal Information, a patient or end user should make the change using the MedicPlus Service or contact the health service provider to which the data was provided. For other inquiries, please contact us at info@medicplus.com.ng.

 

Security
Please see our Security Policy located at here.

 

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we take steps to ensure security on our systems. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such safeguards.

 

MedicPlus provides its services to health service providers, and when we process “protected health information” as defined by HIPAA on behalf of such health service providers, we are acting as a “business associate” to them as regulated by HIPAA. Therefore, MedicPlus must adopt and maintain appropriate physical, technical, administrative, and organizational procedures to safeguard and secure the protected health information we process. We also may not access, use, or disclose the protected health information except as permitted by health service provider clients, you, and/or applicable law. MedicPlus strives to protect the privacy of the Personal Information it processes, and to avoid inadvertent disclosure.

If MedicPlus learns of a security system’s breach, MedicPlus maintains an incident response policy that includes notifications consistent with applicable law.

By using the MedicPlus Service or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.

 

Access to the MedicPlus Service is administered in the United States and is intended solely for users within the United States.

 

Persons under the age of 13
The MedicPlus Service is not intended for or designed to attract persons under the age of 13 (“child” or “children”). MedicPlus does not knowingly collect personal information from children. If MedicPlus learns that it has obtained personal information from a child, MedicPlus will delete that information as soon as practicable. If your child has provided us with personal information without your consent, please contact MedicPlus immediately.

 

Without limiting the above, the MedicPlus Service does allow persons above the age of 18 years—such as health service providers, parents and guardians—to provide, share and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child assumes full responsibility over the submission, use, and transmission of such information.

 

Changes and updates to privacy policy
We may revise this Privacy Policy, so review it periodically.
Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.

 

New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

 

Contacting MedicPlus
If you have any questions, comments, or concerns about MedicPlus or this Privacy Policy, please email us at info@medicplus.com.ng

 

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